Our Services
-
Definitions
"Roll With It": The camera repair service provider.
"The Customer": The individual or entity requesting repair services.
"The Goods": Items submitted by the Customer for repair.
1. Scope of Repair Work
1.1 Roll With It has sole discretion to determine the method and scope of repairs, as well as the replacement parts used. Liability for replacement parts is limited as outlined in these terms.
2. Delivery Estimates
2.1 All timelines provided by Roll With It for repair completion are estimates only. Roll With It is not liable for any loss or compensation due to delays. Delays do not entitle the Customer to cancel the order.
3. Estimates
3.1 Roll With It will begin repairs only upon receipt of Customer acceptance and payment. Revised estimates may be provided if necessary.
3.2 If a revised estimate is not accepted, Roll With It reserves the right to charge a handling fee, generally £10, and holds no liability for reassembly of equipment inspected for estimation purposes.
3.3 A full refund will be issued if repairs cannot be completed, except where section 3.2 applies. Missed deadlines do not qualify for a refund.
3.4 Roll With It is not obligated to honor previous cost estimates for future repairs or refund fees for declined estimates.
3.5 If an estimate is not accepted within 90 days, Roll With It may dispose of the goods or impose a £30 + VAT storage fee.
3.6 Once the Customer approves work, they agree to these Terms. Should work be approved but then cancelled, a technician-determined penalty may apply, except in certain re-quoted or exceptional cases.
3.7 Written estimates are free of charge. Estimates are subject to revision if further damage is detected during repairs.
3.8 Roll With It may retain text messages and emails for business records.
4. Payment and Goods Dispatch
4.1 Full payment is required upon repair completion or before ordering parts.
4.2 Goods will only be dispatched upon payment unless the Customer holds a credit account with Roll With It.
4.4 If payment is not received within 3 months of repair completion, Roll With It may sell the Goods to cover repair costs and associated expenses, retaining any remaining funds as deemed necessary.
4.5 A storage fee of £5 per week applies to uncollected, paid-for goods after 90 days from repair completion.
5. Company Liability
5.1 Roll With It is liable for Goods until they are returned to the Customer. Goods will be insured based on their current secondhand value.
5.2 Roll With It is not liable for any indirect or consequential damage or loss claimed from repairs. The company is not liable for any loss or damage to photographic materials, batteries, or other components sent for examination.
5.3 Accessories left with the Goods are held at the Customer’s risk.
6. Customer Liability
6.1 The Customer warrants that the Goods are safe. Roll With It is indemnified against loss or damage caused by the breach of this warranty.
6.2 If the Customer is not the owner of the Goods, they act as the owner’s agent, not Roll With It’s agent.
7. Guarantee
7.1 Goods are accepted based on their current secondhand value.
7.2 Repairs are guaranteed against defects in parts and workmanship. Full repairs are guaranteed for 3 months. Partial repairs cover only the parts repaired, with validity contingent on the original invoice.
7.3 The guarantee period begins upon Customer collection.
Guarantee Scope
7.2a Covers removable parts or assemblies if they were repaired, e.g., lenses, film backs.
Guarantee Exclusions
7.2b No guarantee without an original invoice.
7.2c Guarantee period is not extended by delayed collection of goods.
7.2d Damage caused by transport or third parties is excluded.
7.2e Excludes certain parts, e.g., lamps and batteries, unless fitted by Roll With It and guaranteed by suppliers.
7.2f Excludes repairs done free of charge.
7.2g Claims must be submitted in writing within the guarantee period.
7.2h Non-use does not extend the guarantee period.
7.2i Roll With It is not liable for third-party repair costs.
7.2j Roll With It may fulfil its obligations by refunding repair costs and returning Goods.
8. Vouchers for Processing Paid Services
8.1 Terms apply for process-paid vouchers for film. Lost, tampered, or damaged vouchers may be replaced at Roll With It's discretion.
8.2 Unused vouchers do not qualify for refunds.
8.3 Roll With It is not responsible for postal or third-party charges.
8.4 Roll With It reserves the right to withdraw vouchers without affecting statutory rights.
9. Variations
11.1 Customer-specified conditions contravening these terms are void.
11.2 Roll With It reserves the right to amend these terms without prior notice.
10. Governing Law
12.1 These terms and any agreements with Roll With It are governed by English law.
-
1. Basic Information
This agreement is between you and Roll With It when you place an order through www.rollwithit.co.uk. These General Conditions apply solely to Customers acting as consumers.
Roll With It is not liable for information provided by third parties.
The website and all its content are owned by Roll With It, including brand names, product names, designs, and other materials. These may not be copied or used without Roll With It’s prior written consent.
Downloaded products are non-returnable and are not eligible for refunds once received.
All products and services depend on availability and may be withdrawn at any time. If we are unable to supply the ordered goods, any payments made will be refunded, though we are not liable for additional losses if supply issues arise due to factors beyond our control. We will inform you promptly if goods are out of stock.
1.1 Online Order Processing
Orders placed online are processed Monday through Friday though in exceptional circumstances orders placed online may be processed on Saturday or Sunday. Orders received on weekends or national holidays will generally be processed on the following business day. Orders received by 4 p.m. will be dispatched the next working day.
2. Contracts and Orders
By placing or completing an order, you accept our Terms and Conditions and Privacy Policy.
Roll With It strives for accuracy on its website; however, all images, descriptions, and specifications serve to provide approximate representations of goods. We reserve the right to correct any errors, including those related to pricing, descriptions, or specifications, without prior notice. Prices and specifications may change without notice.
3. Customer Information
When creating a user account or placing an order, Customers will be required to provide certain personal details. The Customer is responsible for ensuring the accuracy and completeness of this information. Please refer to Roll With It’s Privacy Policy for details on our data processing practices.
4. Prices, Fees, and Payment
All prices are in £, excluding payment and shipping fees, which are listed separately.
Roll With It does not cover import taxes specific to your country.
Roll With It will refund amounts paid for returned goods when applicable but is not liable for losses such as missed sales, profits, business disruptions, or reputational harm.
While we ship internationally, import taxes, duties, or customs fees are the Customer's responsibility. If an international order is returned to us, we cannot refund any customs or duty charges.
Once dispatched, Roll With It is not responsible for courier service delays. We always ship with delivery confirmation and do not offer untracked or uninsured shipping.
5.Refund Policy
Our refund policy lasts 14 days and applies only if the item is faulty or defective. If 14 days have passed since you received your item, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, items must be in the same condition as when received. Your item must be returned within 28 days since you received your item.
Situations where refunds/exchanges are not granted:
Items not in their original condition, damaged, or missing parts due to reasons outside our control.
Items returned more than 28 days after delivery.
Refunds (if applicable): Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund. Approved refunds will be processed, and a credit will be issued to your original payment method within a few business days.
Delayed or Missing Refunds: If you have not received a refund, please check with your bank and credit card provider, as processing times can vary. Contact us at rollwithitcameras@gmail.com if the issue persists.
Sale Items: Regular-priced items and some sale items are eligible for refunds; sale items that are non-refundable will be clearly identified within their descriptions.
Return Shipping: The return address is available upon request. Customers are responsible for return shipping costs, which are non-refundable.
For all returns, we recommend using trackable shipping or purchasing insurance, as we cannot guarantee receipt of returned items.
6. Warranty
All cameras come with a 3-month warranty unless otherwise stated. The 3 month period begins on the delivery date as confirmed by tracking information.
7. Links
Roll With It does not assume responsibility for external links on the website.
8. Force Majeure
Roll With It is not liable for delays or issues caused by circumstances beyond our control.
9. Changes to Our Terms
Roll With It reserves the right to modify these Terms and Conditions at any time.
-
Refund Policy
Our refund policy lasts 14 days and applies only if the item is faulty or defective. If 14 days have passed since you received your item, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, items must be in the same condition as when received. Your item must be returned within 28 days since you received your item.
Situations where refunds/exchanges are not granted:
Items not in their original condition, damaged, or missing parts due to reasons outside our control.
Items returned more than 28 days after delivery.
Refunds (if applicable): Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund. Approved refunds will be processed, and a credit will be issued to your original payment method within a few business days.
Delayed or Missing Refunds: If you have not received a refund, please check with your bank and credit card provider, as processing times can vary. Contact us at rollwithitcameras@gmail.com if the issue persists.
Sale Items: Regular-priced items and some sale items are eligible for refunds; sale items that are non-refundable will be clearly identified within their descriptions.
Return Shipping: The return address is available upon request. Customers are responsible for return shipping costs, which are non-refundable.
For all returns, we recommend using trackable shipping or purchasing insurance, as we cannot guarantee receipt of returned items.
-
This Privacy Policy outlines how Roll With It Cameras (“we” or “our site”), located at www.rollwithitcameras.co.uk, collects, uses, and shares your personal information whenever you visit or make a purchase from our website.
Information We Collect
When you browse our site, we gather information related to your device, your interactions with our site, and any data necessary to process your orders. We may also collect additional details if you reach out for customer support. Throughout this policy, “Personal Information” refers to any information that uniquely identifies an individual. Below is a breakdown of the types of personal data we collect and the reasons we collect it.
Device Information
Examples of Personal Information Collected: This includes your web browser version, IP address, time zone, cookie data, site pages viewed, products or searches you show interest in, and general activity on the site.
Purpose of Collection: We use this information to ensure the site displays properly for you and to help us analyse usage patterns to improve site functionality.
How It’s Collected: This information is gathered automatically through cookies, log files, web beacons, tags, or pixels when you access the site.
Sharing for Business Needs: We may share this information with Shopify, our e-commerce platform provider, for operational purposes.
Order Information
Examples of Personal Information Collected: This may include your name, billing and shipping addresses, payment information (such as credit card numbers), email address, and contact number.
Purpose of Collection: This data is used to fulfil our contract with you, including processing payments, shipping your items, issuing invoices and confirmations, and communicating with you. It also helps us to detect and prevent potential fraud and, where you’ve opted in, to send you relevant product updates or promotions.
How It’s Collected: Directly from you when you place an order.
Sharing for Business Needs: Order-related information may be shared with Shopify, Facebook, and Instagram.
Customer Support Information
Examples of Personal Information Collected: We collect your name, email address, and phone number.
Purpose of Collection: This information enables us to assist you with customer support inquiries.
How It’s Collected: Directly from you when you contact us.
Sharing for Business Needs: This information may be shared with Roll With It Cameras to facilitate customer support.
Information About Minors
This site is intended for a general audience, and we do not knowingly collect personal information from children under the age of 13.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor Data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Our payment processor(s) [Squarespace Payments] will also collect payment information from you. You can read their privacy policy at [https://www.squarespace.com/privacy].
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
For Subscribers
When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
For Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Squarespace Payments
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.